Privacy Policy
Version 1.0 • Effective Date: 8 August 2026
2. PRIVACY POLICY SCOPE
This Privacy Policy explains how FixItMyMachine collects, uses, stores, discloses, and otherwise processes personal data in connection with our industrial service workflow platform.
2.2 Information Collected
Depending on your use of the Platform, we may collect:
2.3 Purposes of Processing
Data is processed to create accounts, facilitate industrial service jobs, process payments, verify completed work via OTP, prevent fraud, provide technical support, maintain audit records, comply with applicable law, and improve platform performance.
2.4 Payment Data
Payment details are processed securely by authorized PCI-DSS compliant payment gateways. FixItMyMachine does not store raw credit/debit card numbers.
2.5 Location Data
Location permission may be requested for technician dispatch, job site coordination, and arrival verification. Users can manage location permissions in device settings.
2.6 Sharing & 2.7 Retention
Personal data may be shared with service providers, payment processors, cloud hosting, verification providers, and law enforcement authorities when legally mandated. Data is retained only as long as necessary for contractual records, dispute resolution, accounting, and legal compliance.
2.8 Security, User Rights & Contact
We implement technical and organizational security measures to protect user data. Subject to law, users may request access, correction, or deletion of personal data by contacting our grievance team at: